Return/Exchange Window You have 30 calendar days from the date of purchase to request a return or exchange. Please ensure that the return or exchange is requested within this timeframe. Restocking Fees

• If the return or exchange is due to customer’s reason, a 15% restocking fee will be applied to the order amount.
• If the return or exchange is due to our reason (e.g., defective or incorrect product), no restocking fee will be charged.

Shipping Fees

• For returns or exchanges due to customer’s reason, the customer is responsible for return shipping costs.
• If the return or exchange is due to our reason, we will cover the shipping costs.

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Physical Items:

• Return and Exchange Conditions:
  • We accept returns and exchanges for physical items that are unused and in their original packaging.
  • Items must not show any signs of use or damage.

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Digital Items:

• Exchanges:
  • Once a digital product (ebook) is downloaded, you can only request an exchange unless the ebook has a quality issue (e.g., missing pages or formatting problems).
  • If you purchased the wrong edition of the ebook, we will provide a free exchange for the correct edition.
• Download Problems:
  • If you experience issues with downloading your ebook, we will provide alternative download links until the problem is resolved.

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How to Request a Return or Exchange: Before proceeding with a return or exchange, please contact us at [email protected] with the following information:

• Your order number
• Reason for the return/exchange
• Items you wish to return or exchange
• Photos of the items

Once we receive your request, we will provide you with detailed instructions on how to proceed.

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If you have any questions or need assistance, please feel free to reach out to our customer service team at [email protected]